Personalisation
First Initiatives has the infrastructure to allow people to use personal budgets to purchase services directly.
At the heart of the First Initiatives’ service delivery is a philosophy built on person centred approaches, consultation and a consensus with stakeholders. Customer feedback improves service delivery.
First Initiatives provides personalised services underpinned by the principles of social inclusion, the promotion of independence and choice and control in everyday life. This approach, backed by systems developed over several years, has informed the success of many projects and allowed First Initiatives to deliver successful outcomes for people with mental health issues, learning disabilities and physical disabilities.
First Initiatives works to ‘live’ person-centred plans for all service users. Person-centred plans are developed by the service user, people important to them and other stakeholders. The plans are regularly evaluated and added to in partnership with the service user and people who know them well.
It is First Initiatives’ expectation that during the time that we support a service user, there will be change in their skills and preferences. Amendments to the staff support may follow these changes.
